Help Center

Simply find the product you want and click the "Add To Cart" button and head to checkout. Fill in your shipping and billing information and we'll have your order shipped out to you as soon as possible!

The following methods of payment are accepted at this time:

• All major credit/ debit cards such as: Visa MasterCard, American Express, Discover, etc...
• Apple Pay and Google Pay
• Pre-Paid Debit Cards
• PayPal and Venmo

*Note: At this time we only accept credit/ debit card payments for our recurring Jewelry Club. Read more about our Jewelry Club by clicking here.

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon the purchasing of your product. Then your credit card information will be purged.

Upon placing your order, please allow up to 4 business days to have your order processed. Our fulfillment warehouse will pack your goods and have it shipped as soon as possible. 

Once you order has been shipped, you will receive a shipment confirmation email with a tracking number to your order.

You may also come back to our website at any time and visit our Order Lookup page to find your real-time updates for your shipment. 

If you did not receive your tracking number or you don't have any updates on our Order Status page after 5 business days, please Contact Us immediately and we will do all we can to investigate

Additionally, you can download Route's mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery

You can install the Route app by using one of the buttons below.

The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office.  After all these procedures, the tracking number will be provided to you via email.

If you place your after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.