Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouse will pack your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a shipment confirmation email with a tracking number to your order. You may also come back to our website at any time and visit our Order Lookup page to find your real-time updates for your shipment. If you did not receive your tracking number or you don't have any updates on our Order Status page after 5 business days, please Contact Us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 12 to 20 business days. For International orders, please allow up to 30 days.
Q: Do you ship Internationally?
A: Yes! We ship worldwide and ensure we make every customers shopping experience with us an enjoyable one.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon the purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you want and click the "Add To Cart" button. Fill in your shipping and billing information and we'll have your order shipped out to you as soon as possible!
Q: Does The Gold Supply provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or the product is damaged, Contact Us immediately! We do all we can to ensure you have the best possible shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our Refund Policy Page for complete details.
Q: What do I do if my question is not answered here?
If you have any additional questions that are not addressed in our FAQ. Please Contact Us and we will get back to you as soon as possible!